Knowledge plays a critical strategic role at Norton Rose Fulbright, ensuring that every client in every matter benefits from the collective knowledge and experience of the whole organisation. Senior management are committed to the vision of making the contributing and sharing of knowledge a core part of the firm’s culture and every person in it, in the belief that how we use our knowledge is key to business growth and client care. Norton Rose Fulbright has a team of knowledge professionals dedicated to the standards, sharing and systems that will help us achieve this goal across the whole organisation. This includes knowledge lawyers, knowledge managers, library and information experts and systems specialists.
Depending on the team, the Knowledge Assistant (Legal) reports into the Knowledge Manager, Knowledge Of Counsel, Senior Knowledge Lawyer, Knowledge Lawyer and/or Knowledge Partner.
- To assist the Knowledge Lawyer in providing comprehensive knowledge and training support to fee-earners.
- To carry out research as required by Knowledge Lawyer.
- To assist fee-earners to identify appropriate resources to answer queries; referring queries to Knowledge Lawyer where appropriate.
- To assist the Knowledge Lawyer in the management of intranet sites and client micro-sites.
- To assist the Knowledge Lawyer with blog postings on the Norton Rose Fulbright blog, Regulation tomorrow.
- To gather and load knowledge onto the electronic knowledge management system; updating the system as required.
- To assist the Knowledge Lawyer to manage the team knowledge collection, including indexing, organising, categorising, assigning keywords, auditing and maintaining the collection.
- To participate in internal knowledge meetings as required.
- To provide data to the Knowledge Lawyer to assist him in the preparation of various management reports.
- To work with Knowledge Lawyers, Knowledge Managers and other Knowledge Assistants to facilitate knowledge document processing in an efficient manner, following Norton Rose Fulbright house style and recording relevant data.
- To manage the knowledge investment hours process.
- To work flexibly and proactively in the interests of the team.
- To assist in the administration and delivery of client seminars.
- To undertake any other administrative duties as may be required.
- To undertake any other reasonable duties as may be requested.
Skills and Experience Required
Essential (E), Desirable (D)
- Educated to degree or equivalent level. (D)
- Study of law. (D)
- Experience of working in a professional services environment. (D)
- Good working knowledge of legal documents. (D)
- Experience working with complex legal documents. (D)
- Experience of working with a knowledge document management system on an intranet. (D)
- Advanced training in Microsoft Office suite of applications, in particular MS Word, Excel, MS Outlook, PowerPoint and also Adobe Professional. (D)
- Competency using Front Page or other web authoring tools. (D)
- Experience of conducting legal research. (D)
- Excellent oral and written communication skills.
- High level of attention to detail.
- Initiative and flexibility in adapting to changing work environments.
- Strong client focus and demonstrated commitment to outstanding service delivery.
- Strong organisational and time management skills, with the ability to work either autonomously, co-operatively or with direction.
- Commitment to continuous improvement in work processes; ability to suggest improvements and new methods where appropriate.
- Understanding of database management, organisation and search techniques.
- Ability to interpret document user needs, to analyse information and then identify document management solutions.
- Strong interpersonal skills.