Knowledge plays a critical strategic role at Norton Rose Fulbright ensuring that every client in every matter benefits from the collective knowledge and experience of the whole organization. Senior management is committed to the vision of making the contributing and sharing of knowledge a core part of the firm’s culture and every person in it, in the belief that how we use our knowledge is key to business growth and client care. Norton Rose Fulbright has a team of knowledgeable professionals dedicated to the standards, sharing, and systems that will help us achieve this goal across the whole organization. This includes knowledge lawyers, knowledge managers, library and information experts, and systems specialists.
The banking and finance team is a key part of our Financial Institutions practice in London. The team is one of the largest and best-resourced banking and finance practices in the world. We advise on the full range of contentious and transactional matters, bringing together broad geographical experience with deep industry knowledge. The team helps clients with a variety of banking transactions and issues with a particular focus on advising on and documenting asset, projects, and acquisition finance transactions, working both for lenders and for borrowers and guarantors. The practice also includes teams with expertise in real estate finance, in financial restructuring and insolvency and in capital markets and derivatives.
The knowledge team in London provide essential legal support to the EMEA banking and finance practice and to its clients including legal training for fee earners and for clients, maintenance of our internal knowledge database (including precedents and guidance notes), assisting fee earners on transactional work queries and support in relation to client facing microsites, blogs and other publications.
Assisting in all general administrative tasks for the knowledge team, including (but not limited to):
- Creation of periodic newsletters on various software platforms
- Amending template documents and guidance notes with due regard to the firm’s House Style
- Assisting knowledge team members with the creation and amendment, and uploading, of items for the firm’s internal knowledge database (Global Search) for precedents, guidance notes, training materials and bid support material
- Updating banking and finance knowledge intranet pages in Microsoft SharePoint or a similar web page editing platform
- Typing, answering and redirecting phone calls, photocopying, and scanning
- Filing and completing expense forms, and arranging travel for knowledge team members in liaison with the firm’s travel agency where required (itineraries, transport, accommodation, and currency, etc.)
- Booking meeting and training rooms, and liaison where necessary with the firm’s other support services (including the audio-visual team, catering, and reprographics departments, IT, business development/marketing and learning and development/training administration)
- Working with a team knowledge manager on specific tasks or projects
- An organisation of core banking training, including events with client delegates (such as our Banking Academy and Security & Insolvency courses), trainee training and ad hoc training for banking fee earners
- Assisting knowledge team members with the preparation of materials and PowerPoint slides, and setting up webinar events or recordings on various platforms
- Dealing with administration of training (and liaising with the Training Administration team where necessary) in preparation and on the day
- Administration for webinar and other relevant software platforms, including helping fee earners with registration difficulties, sending reminders and coordination with other support teams
Knowledge matters and external training
- Opening new knowledge matters as required by banking and finance knowledge team members. (Fee earners are able to work on billable knowledge related matters)
- Maintaining a database of open knowledge matter files and generating regular reports
- Maintaining a database of expenditure on external courses attended by banking and finance fee earners and knowledge lawyersSkills and experience required
- English Language GCSE or equivalent
- Secretarial qualifications/ILEX secretarial certificate/diploma qualification desirable but not essential
- Experience in a banking or other financial services department preferable
- Accurate and computer literate. Strong ability in Microsoft Outlook, Word, Excel and PowerPoint
- Ability to use initiative and problem solve
- Excellent organizational skills with an ability to meet deadlines
- Pro-active and positive with an ability to build working relationships
- Strong communication skills and telephone techniques
- Ability to work as part of a team
- Confident and professional with an ability to use own judgment
- Flexible with an ability to work outside of core hours if required
- Keen to learn and broaden experience and responsibilities training will be provided for the software packages and platforms used in carrying out this role and ongoing training support provided for career development purposes.