RPC LLP

Commercial & financial dispute resolution. Complex regulatory challenges. Transformational transactions. Whatever your legal needs, our market-leading specialists deliver the full range of business-critical advice across retail, insurance, technology, and beyond.

Our recruitment process

At RPC we take recruitment seriously. We've designed our procedures to be simple, transparent and easy to engage with, so that ultimately we can all make the right decision.

We are committed to ensuring that our recruitment processes are as inclusive as possible. This includes making adjustments for people who have a disability or long-term condition. If you have any questions, or any adjustments to be made to the application process or interview process, please let us know or your representative.

If you are invited to attend an interview, you will usually meet two partners or some managers from your preferred practice area/department. You may also meet a member of the HR team at this stage. Only in this way can we and you judge whether there is a meeting of minds. If so we may proceed to a second interview and, in some cases, suggest that you meet your potential colleagues. After all, changing jobs is a big decision and we want you to be sure.

An important part of our recruitment process for lawyers includes the use of a psychometric test. Psychometric tests are timed exercises that look at your ability and potential. It adds to our understanding, but is not the sole basis of a decision as to whether you would be successful or not. The main assessment tool we use currently is a critical thinking test. We'll always let you know in advance what to expect from the process, and we'll provide you with feedback at every stage whether you're successful or not.

If we make you an offer and you accept, we will provide a supportive service via our HR team who will be on hand to discuss any matters which may arise, be it a convenient start date or transferring a pension scheme.

On joining, as well as introducing you to your new colleagues, you will attend a comprehensive induction course which deals with many of the questions which will arise during your first few weeks. Induction also includes IT training so everyone is familiar with our software systems.

RPC LLP Bristol, UK
28 Mar, 2019
Permanent
Role overview An opportunity to join a growing team that handles claims made against professionals on an outsourced basis. The team handles claims on behalf of leading insurers, acting under delegated authority levels for pre-litigated matters from first notification of loss to resolution. This includes running a caseload which requires you to review and investigate cover, assist insured professionals respond to claims and report to Insurers where necessary. The team provides significant value to the wider RPC law firm as an internal client through the provision of referral instructions to act as panel solicitors and is an important aspect of the firm's insurance business and future strategy. The desire is to build the team and proactively expand the scope of its fixed fee work across claims handling schemes and books of defendant PI work, by obtaining new business and contracts, whilst also consolidating and strengthening the relationships with our existing clients. Working with the Head of Claims and other team members, you will be responsible for a technical and efficient delivery of service. Collectively, you will be responsible for building and shaping the team for the future, embedding principles of lean and efficient working, and establishing the culture, values and behaviours that make for an attractive and varied legal career. Key responsibilities Day to day duties likely to include: Review insurance policy terms, identify, investigate and report potential issues to insurers. Assist Insured's to respond appropriately to complaints and claims, investigating externally where appropriate and consider at an early stage the merits and value of claims. Negotiate settlement of claims within the delegated authority. Working efficiently, commercially and equitably in line with delegated authority. Understand the internal SLA's and KPI's of the team and ensure adherence to these standards. Understand Insurer requirements and comply with Insurer SLA's and KPI's. Responsible for the proactive management of a caseload to avoid unnecessary litigation and ensure effective resolution. Responsible for maintaining and ensuring the completeness, accuracy, quality and integrity of data on the electronic case management system for their caseload. Supporting monthly and ad hoc reporting to Insurer clients. Provide excellent customer service at all times, contributing to being a market leading claims function. Ensure a consistent approach to client claims and implementing Insurers' reserving policies, so that claims are dealt with fairly and costs are properly controlled, supported by the use of the most appropriate approved external suppliers. Identify trends and escalate risk information to the Head of Claims and insurers where appropriate, to help manage the profitability of the work portfolio. Seek continuous self-development and keep up to date with changes in the profession, ensuring you are able to provide market leading solutions. Build and maintain effective working relationships with intermediaries, customers and suppliers to ensure defined service levels are met and exceeded. Ensure that quality assurance standards are achieved and procedures followed to agreed standard. The team is based in RPC's Bristol office at Temple Circus. This role will be based in Bristol, and travel to the London office, may be required from time to time. Position requirements Required Law degree or working towards ACII, CILEx or equivalent legal qualification; alternatively significant experience in claims with technical knowledge and expertise. Excellent communication skills, both orally and in writing, and an understanding of how to provide excellent customer service Strong decision making skills Ability to plan and organise Customer focussed and target driven Comprehensive understanding of relevant legislative and legal framework Hardworking, enthusiastic and motivated Ability to adapt to shifting priorities and adapt plans accordingly, consistently producing high quality work even when under tight timescales Organised and efficient, able to work on own initiative and as part of a team Ability to deal with difficult or demanding situations and clients Good knowledge and confident use of Microsoft office (including Excel, Word, PowerPoint and Outlook) and ideally previous experience of working with a case management system. Desirable LLB Law, GDL, ACII, CILEx or equivalent legal qualifications Comprehensive technical claims knowledge and experience A good working knowledge of law firm operations and pressures; understanding the need for efficient, timely, cost-effective support Comprehensive understanding of relevant legislative and legal framework Demonstrable experience of relationship management (internal and external)