DWF LLP

DWF is a global legal business with a purpose to transform legal services.  Defined by our values, our strategy is to understand our clients, engage our people and to do things differently. We invest in high quality services, solutions, technology and people, continuously developing our Complex, Managed and Connected Services offerings.

Our range of complex, managed and connected services are designed specifically to meet the needs of our clients.

Complex Services

Our complex legal advice services are the types of services where our clients typically seek out external counsel. Certain services in this field are supported by AI, data-analytics tools and project management solutions. 

Managed Services

Our Managed Services part of the business is focused around processes which will be performed across a variety of locations, making use of standardised systems and workflow software tools. We see this work as high in volume which clients can benefit from with increased value and efficiency.

Connected Services

Our Connected Services can be sourced independently or alongside our other services. Through this wide and varied service offering, we can provide professional and business services in an integrated package if required. This can be particularly useful for large multinationals seeking to consolidate and streamline their supply chains.

DWF LLP Bristol, UK
06 Feb, 2019
Trainee
DWF LLP is seeking to recruit a Paralegal to join our Insurance practice group in Bristol. The successful candidate will be based within our Commercial Insurance team. The ARG team (Advanced Recovery Group) at DWF is instructed by our insurer clients to pursue subrogated property damage recovery claims, that is, recover insurers’ outlay where damage has been caused to their customer’s property, be it commercial or domestic.  The successful candidate will be handling his or her own caseload which they will be responsible for achieving optimal outcomes. As a result we are seeking a Paralegal with strong academics and drive, with ideally some relevant legal work experience. The successful candidate will handle predominantly small claims with a value of under £10k, but also some fast track and assist on multi-track recoveries. Main function of job To progress cases, under supervision, to an effective and satisfactory conclusion for clients whilst providing and maintaining management information under the terms of the client service level agreement. Main Duties Pro actively manage own case load of pre-litigated and litigated cases. To action all cases in line with department/client service standards and To deal with technical aspects of the case, under the supervision of the Team To ensure that financial and billable hours targets are met. Daily use of the Case Management system and use of standard documentation wherever appropriate. To ensure client care in all cases. Progress cases to a satisfactory/speedy settlement in accordance with client Record time accurately. Partake in any other duties that are deemed necessary to support the DWF business as   and when required. To follow all the Firm's policies and procedures. To ensure confidentiality is maintained at all times. The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. What we can offer: We want you to feel valued and rewarded by your time at DWF. We understand the importance of offering you a reward package that goes beyond simply salary. That’s why, when you join DWF, you’ll be given a choice. You can pick from a range of benefits, allowing you to build a package that suits your needs and lifestyle, as well as those of your family. In addition to our standard benefits (medical insurance, life insurance, pension and 25 days annual leave), we offer flexible benefits which include season ticket loans, holiday buy / sell scheme, gym memberships, health assessments, cycle to work, retail vouchers and dining cards.
DWF LLP Bristol, UK
06 Feb, 2019
Permanent
DWF LLP is seeking to recruit a Paralegal to join our Insurance practice group in Bristol. The successful candidate will be based within our Commercial Insurance team. The ARG team (Advanced Recovery Group) at DWF is instructed by our insurer clients to pursue subrogated property damage recovery claims, that is, recover insurers’ outlay where damage has been caused to their customer’s property, be it commercial or domestic.  The successful candidate will be handling his or her own caseload which they will be responsible for achieving optimal outcomes. As a result we are seeking a Paralegal with strong academics and drive, with ideally some relevant legal work experience. The successful candidate will handle predominantly small claims with a value of under £10k, but also some fast track and assist on multi-track recoveries. Main function of job To progress cases, under supervision, to an effective and satisfactory conclusion for clients whilst providing and maintaining management information under the terms of the client service level agreement. Main Duties Pro actively manage own case load of pre-litigated and litigated cases. To action all cases in line with department/client service standards and To deal with technical aspects of the case, under the supervision of the Team To ensure that financial and billable hours targets are met. Daily use of the Case Management system and use of standard documentation wherever appropriate. To ensure client care in all cases. Progress cases to a satisfactory/speedy settlement in accordance with client Record time accurately. Partake in any other duties that are deemed necessary to support the DWF business as   and when required. To follow all the Firm's policies and procedures. To ensure confidentiality is maintained at all times. The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. What we can offer: We want you to feel valued and rewarded by your time at DWF. We understand the importance of offering you a reward package that goes beyond simply salary. That’s why, when you join DWF, you’ll be given a choice. You can pick from a range of benefits, allowing you to build a package that suits your needs and lifestyle, as well as those of your family. In addition to our standard benefits (medical insurance, life insurance, pension and 25 days annual leave), we offer flexible benefits which include season ticket loans, holiday buy / sell scheme, gym memberships, health assessments, cycle to work, retail vouchers and dining cards. If you want to build an exciting future with one of Europe's most innovative legal businesses, apply below as we're interested in hearing from you! DWF is an award-winning legal business with a strong reputation for excellent client service and effective operational management. There are now over 2,700 people in the DWF Group, based in 25 key locations across the globe.
DWF LLP Manchester, UK
06 Feb, 2019
Permanent
DWF LLP is looking to recruit a Recoveries Team Manager based in Manchester to manage the operational performance of the volume team. As part of the Motor Volume Leadership team the main function of the job will be to lead and motivate the Motor Volume Recoveries team to provide excellent service to our clients, whilst delivering financial performance. You will have full responsibility for the operational management of the team including all people management related activities; the financial performance of the team; the quality outputs in addition to adherence to MI completion, service standards and processes across the team. You will be a highly motivated, positive individual with a passion for developing people in line with achieving results.   As a Recoveries Team manager you will be responsible for ensuring all objectives and expectations within the team are met, and that the service delivered to the client is, as a minimum, in full compliance with the SLA.        We're offering you the opportunity to join a dynamic and fast paced team and gain access to top level industry training. DWF have a unique approach to providing legal services and work with market leaders and the best in the industry, all whilst providing a supportive work environment where you will work collaboratively towards a shared vision.   We want you to feel valued and rewarded by your time at DWF. We understand the importance of offering you a reward package that goes beyond simply salary. That’s why, when you join DWF, you’ll be given a choice. You can pick from a range of benefits, allowing you to build a package that suits your needs and lifestyle, as well as those of your family. In addition to our standard benefits (medical insurance, life insurance, pension and 25 days annual leave), we offer flexible benefits which include season ticket loans, holiday buy / sell scheme, gym memberships, health assessments, cycle to work, retail vouchers and dining cards. We are also happy to discuss flexible working patterns. What are you waiting for? Get in touch with us, we would love to hear from you and discuss your career at DWF.
DWF LLP City of London, London, UK
06 Feb, 2019
Permanent
DWF Costs forms part of Connected Services, a new specialist division of DWF comprising a range of businesses that complement our core legal offering, as well as offering stand-alone and complementary services and products directly to clients. We provide expert direction in relation to all cost matters. Ranging from recovery through to negotiation, points of dispute, provisional assessments and detailed assessment hearings, our legal experts have a tenacious approach to cost saving. In particular, we are leading the way with the innovative use of technology to generate management information, resulting in robust, decisive recommendations for cost budgeting on both sides. The successful candidate will take responsibility for a caseload of primarily litigated insurance costs work which will be a mix of RTA,EL/PL and Disease cases to include preparing points of dispute, replies, preparation of cost budgets and negotiations. Advocacy experience and membership of the ACL not necessary although would be an advantage. What you will be doing:   To progress cases, under supervision, to an effective and satisfactory conclusion for clients whilst providing and maintaining management information under the terms of the client service level agreement To build strong working relationships with internal and external clients and the wider costs team.    Main Duties: To provide excellent client service to internal and external clients and to deal with client queries, under the supervision of the Team Leader.   •Action all cases in line with practice group/client service standards, SLAs and protocols ensuring the monitoring and completion of MI as required;   •Use of the case management system and / or use of standard documentation wherever appropriate to maximise cost efficiency   •Utilise negotiation and communication skills to proactively settle/assist in the settlement of cases to the satisfaction of the client whilst further developing legal technical knowledge; The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. What we can offer: We want you to feel valued and rewarded by your time at DWF. We understand the importance of offering you a reward package that goes beyond simply salary. That’s why, when you join DWF, you’ll be given a choice. You can pick from a range of benefits, allowing you to build a package that suits your needs and lifestyle, as well as those of your family. In addition to our standard benefits (medical insurance, life insurance, pension and 25 days annual leave), we offer flexible benefits which include season ticket loans, holiday buy / sell scheme, gym memberships, health assessments, cycle to work, retail vouchers and dining cards. We are also happy to discuss flexible working patterns.
DWF LLP Bristol, UK
06 Feb, 2019
Permanent
DWF LLP is seeking to recruit a Paralegal to join their Personal Injury team in Bristol. The role will sit within the Large Loss team and will involve handling a caseload of EL and PL injury claims mainly at fast track level but also with the opportunity to assist on high value multi-track claims. Experience of RTA injury claims litigation handling would also be advantageous but is not essential. .  The candidate will be acting predominantly for insurers as well as loss adjusters and self-insured organisations. We are seeking applications from enthusiastic and driven candidates with suitable experience of fee earning, particularly handling personal injury cases who are able to operate on a free standing basis, reporting into senior solicitors within the team. Candidates should able to demonstrate a keen  interest in handling a wide variety of interesting and challenging defendant work. We are looking for a team player with strong communication skills and attention to detail as well as commercial acumen. Main function of job: To progress cases and deliver results within required time frames, both as a free standing fee earner and under supervision, to provide the highest service level to external clients, to provide and maintain management information under the terms of client service level agreements.   Main Duties: Achieve time recording targets split between chargeable and investment time in any one financial year; Achieve individual financial targets in line with sales plan; Understand client requirements and manage cases in line with service level agreements and best practice; Deal with a caseload on a variety of EL/PL/RTA matters as well as assisting the  team; Drafting various pleadings, reports to clients, attending court hearings, working to court deadlines, liability investigations with Defendants, considering medical causation issues as well as exposure to costs issues at the conclusion of such matters; Analyse risk and further develop sound judgement enabling the justification of decisions to clients internally and externally; Prioritise work effectively and maximise efficiency and ensure client service level agreements and court deadlines are met; Understand the individual role in the context of the practice group and pro-actively seek to contribute to increased efficiency in developing a work load appropriate to level of technical and legal knowledge; Build working relationships internally and externally in order to develop business networks and create a solid understanding of the Firm’s direction and client needs; To ensure that client relationships are maintained at all times and developed where possible, supporting client development initiatives / events as appropriate. Develop increased levels of technical and commercial knowledge via training or supervised working practices. Use of the Case Management system and use of standard documentation wherever appropriate. Record all time accurately. Follow all the Firm's policies and procedures. Ensure confidentiality is maintained at all times. The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
DWF LLP Manchester, UK
06 Feb, 2019
Permanent
Main function of job: DWF are looking to recruit a Paralegal to work in our Legal Support Centre in Manchester. Members of the team will work on a wide range of routine assignments in either a stand-alone or an integrated way alongside the firm's qualified lawyers in a variety of Practice Groups. Members of the team will work on a wide range of routine assignments in either a stand-alone or an integrated way alongside the firm's qualified lawyers in a variety of Practice Groups. Due to the stage of development, dynamic environment and the clients we seek to serve, the role is not an ordinary 9-5 job. We are looking for individuals with a strong work ethic, who take pride in their work and who are comfortable working at a fast pace. The ideal candidate will also have: A high level of attention to detail Strong written and verbal skills and the ability to communicate with colleagues at all levels A positive, enthusiastic and proactive approach to their work Effective personal organisational and time management skills and the ability to juggle multiple demands and prioritise workloads The ability to work under pressure, to tight timescales with a sense of urgency Common sense, commerciality and the ability to exercise judgement A strong desire to develop skills and capability Ability to flex provide legal support for multiple work types Strong IT skills Relationships: Responsible to: Partner Legal Support Centre Liaison with: Development Director and a wide range of Partners and Lawyers from multiple Practice Areas around the firm.   Main Duties: The role of a Project Support Team Paralegal is varied and includes: Taking responsibility for the delivery of allocated tasks with limited supervision Completing tasks to scope, on time and on budget Delivering work to service standards in accordance with the DWF excellence framework Taking ownership for the delivery of complete client satisfaction and continuous improvement Examples of specific work types could include: Checking legal documents for quality, consistency and content Drafting and producing legal documentation and standard forms Assessing the relevance of a wide range of documentation as part of contentious claims Reviewing and reporting on documents as part of due diligence exercise Document collation exercises Managing electronic data site including uploading and ordering documentation Proving pre and post completion support on transactional work areas Compiling Management Information and reports and completing data integrity checks
DWF LLP Birmingham, UK
06 Feb, 2019
Permanent
Are you a Paralegal who holds experience in Professional Indemnity or general litigation? If so, please read on! The Professional Indemnity team require a Paralegal to join the team which (1) acts of behalf of Insurers and their professional policyholders to defend claims against them (2) provides non-contentious contract advice to consultants and contractors in support of various insurance schemes. The role will involve working in a team environment, supporting the team in advising insurers and/or professionals in respect of both the defence of claims and contractual obligations in appointment and related documentation. The team act for a wide variety of professionals and often interacts with other departments within the practice. This is an exciting opportunity to work on behalf of leading insurers and to have exposure to clients. For the right candidate it offers the opportunity for development based on performance. We are seeking applicants with upwards of a years' experience in a PI or litigation role. Main function of job : Assisting more senior team members in the defence of claims ; and To develop proficiency in reviewing documentation in a timely and cost effective manner. Relationships : Responsible to:  Line manager. Liaison with : immediate colleagues, employees at all levels within DWF and unusually for paralegals, liaison with clients on a frequent and regular basis. Main Duties: Assist and support the established team in all aspects of defence litigation, including preparation and analysis of documentation, drafting and liaising with clients, courts and other third parties. Advise on how contract documentation interfaces with the applicable professional indemnity insurance policy Prioritise and organise work efficiently and effectively to ensure client service level agreements and deadlines are met; Understand the role in the context of the practice group and proactively seek to increase contribution via the allocation of work; Work flexibly in adjusting to changes in priority of workload as dictated by the practice group The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. What we can offer; We want you to feel valued and rewarded by your time at DWF. We understand the importance of offering you a reward package that goes beyond simply salary. That’s why, when you join DWF, you’ll be given a choice. You can pick from a range of benefits, allowing you to build a package that suits your needs and lifestyle, as well as those of your family. In addition to our standard benefits (medical insurance, life insurance, pension and 25 days annual leave), we offer flexible benefits which include season ticket loans, holiday buy / sell scheme, gym memberships, health assessments, cycle to work, retail vouchers and dining cards.
DWF LLP Bristol, UK
06 Feb, 2019
Full time
DWF LLP is seeking to recruit a Paralegal to join the Occupational Health team in Bristol.  The Occupational Health team deals with EL and PL portal claims  and other injury claims along with various disease matters to include deafness, VWF, asbestos injuries, WRULD/RSI and other types of disease claims such as asthma and stress related injuries. The role will involve a range of work but with an emphasis on handling EL and PL portal claims.  The vacancy has arisen due to an increase in instructions and we will consider applications from candidates with strong academics at degree level or above who possess relevant experience of fee earning. Our team serves a broad range of insurers, runoff syndicates, brokers and the self-insured. We are seeking a candidate who can demonstrate a real interest in Insurance Claims work, who is a team player with strong communication skills and attention to detail. We are also seeking a candidate who is familiar with working in a commercial environment and experience of Fixed Fee Delegated Authority working is an advantage.   Main Duties: To action all cases in line with department/client service standards and protocols. To deal with technical aspects of the case, under the supervision of the Team Leader. To ensure that financial targets are met. Use of the Case Management system and use of standard documentation wherever appropriate. To ensure client care in all cases. Progress cases to a satisfactory/speedy settlement in accordance with client requirements. Record all time accurately. Partake in any other duties that are deemed necessary to support the DWF business as and when required. To follow all the Firm's policies and procedures. To ensure confidentiality is maintained at all times. The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
DWF LLP Manchester, UK
06 Feb, 2019
Permanent
DWF are seeking a Paralegal who will utilise the DWF Case Management System to efficiently progress volume legal matters through to completion, from the issue of county court proceedings to any subsequent enforcement activity, in accordance with the client service level agreement, DWF values and FCA’s Treating Customers Fairly outcomes. Act as a responsible representative of the Firm and contribute, wherever possible, to the success of the business through the on-going development of client relationships. Skills, Knowledge and Experience: Qualified to degree level or above, or with a proven track record in dealing with cases through the litigation/enforcement process. Proficient in basic use of IT and in undertaking administrative activity. Good communication skills with a professional approach to clients/customers. Ability to solve problems and pay attention to detail. Previous experience of working in a commercial environment is preferred.   Main Duties: To effectively action volume Consumer Credit Act legal matters, with supervision, to successfully recover monies for major commercial clients. To action matters in line with practice group/client service standards and protocols and regulatory framework (as applicable). To work efficiently and utilise the Case Management System to generate fees for the Firm by promoting speedy settlement whilst also getting the best possible outcome for the client and the consumer. To ensure client care in all cases including: behaving in a manner which makes consumers feel confident that fair treatment is central to the DWF culture; identifying and targeting the needs of the consumer appropriately; providing the consumer with clear information and keeping them informed throughout the process; providing advice which is suitable and takes account of the consumer’s circumstances; ensuring that the customer gets what has been agreed; treating customers reasonably and being open to considering their changing needs; and maintaining client confidentiality at all times. To analyse risk and develop sound judgement in the management of matters. Ability to handle volume calls and conduct those calls within the firms call recoding framework and in accordance with regulatory requirements. To prioritise work efficiently and effectively to ensure client service level agreements and deadlines are met. To ensure that client relationships are maintained at all times and developed where possible, supporting client development initiatives/events as appropriate. To ensure that you comply with the procedures of the business as set out in any core materials, manuals and training materials. To comply with the relevant training as required by the business
DWF LLP Leeds, UK
06 Feb, 2019
Permanent
DWF LLP is seeking to recruit a Paralegal to join their Catastrophic Personal Injury team in Leeds.  We will consider applications from entry level candidates with strong academics at degree level or above or those who possess relevant experience of fee earning, particularly handling personal injury matters. The Catastrophic Injury team is one of the largest in the UK and is recognised nationally. We act for household name insurer clients and all claims are over £100k, with the majority being over £1m.    We are seeking a candidate who can demonstrate a real interest in catastrophic PI work, who is a team player with strong communication skills and attention to detail. We are also seeking a candidate who is familiar with working in a commercial environment.   Main Duties: To action all cases in line with department/client service standards and protocols. To deal with technical aspects of the case, under the supervision of the fee earners/ Partners. To ensure that financial targets are met. Use of the Case Management system and use of standard documentation wherever appropriate. To ensure client care in all cases. Progress cases to a satisfactory/speedy settlement in accordance with client requirements. Record all time accurately. Partake in any other duties that are deemed necessary to support the DWF business as and when required. To follow all the Firm's policies and procedures. To ensure confidentiality is maintained at all times. The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. What we can offer; We want you to feel valued and rewarded by your time at DWF. We understand the importance of offering you a reward package that goes beyond simply salary. That’s why, when you join DWF, you’ll be given a choice. You can pick from a range of benefits, allowing you to build a package that suits your needs and lifestyle, as well as those of your family. In addition to our standard benefits (medical insurance, life insurance, pension and 25 days annual leave), we offer flexible benefits which include season ticket loans, holiday buy / sell scheme, gym memberships, health assessments, cycle to work, retail vouchers and dining cards.
DWF LLP Manchester, UK
06 Feb, 2019
Permanent
Are you an ambitious and forward-thinking individual with a strong desire to pursue a career working for an award-winning legal business?  Then we would love to hear from you… We are looking to recruit an experienced Paralegal to join the Catastrophic Injury team in Manchester.  The team is one of the largest in the UK and is recognised nationally. We act for household name insurer clients handling claims ranging from substantial six-figure multi-track claims through to claims of utmost severity. You will be learning from industry leading experts in a friendly and committed working environment and get involved in a variety of tasks such as: • To action all cases in line with department/client service standards and protocols. • To deal with technical aspects of the case, under the supervision of the Team Leader. • To ensure that financial targets are met. • Use of the Case Management system and use of standard documentation wherever appropriate. • To ensure client care in all cases. • Assist with cases to a satisfactory/speedy settlement in accordance with client requirements. • Record all time accurately. • Partake in any other duties that are deemed necessary to support the DWF business as and when required. • To follow all the Firm's policies and procedures. • To ensure confidentiality is maintained at all times. What we are looking for: We will consider applications from entry level candidates with strong academics at degree level or above or those who possess relevant experience of fee earning, particularly handling personal injury matters. The successful candidate will demonstrate a real interest in catastrophic PI work and be a team player with strong communication skills and attention to detail. What we can offer: We want you to feel valued and rewarded by your time at DWF. We understand the importance of offering you a reward package that goes beyond simply salary. That’s why, when you join DWF, you’ll be given a choice. You can pick from a range of benefits, allowing you to build a package that suits your needs and lifestyle, as well as those of your family. In addition to our standard benefits (medical insurance, life insurance, pension and 25 days annual leave), we offer flexible benefits which include season ticket loans, holiday buy / sell scheme, gym memberships, health assessments, cycle to work, retail vouchers and dining cards. We are also happy to discuss flexible working patterns.
DWF LLP Manchester, UK
06 Feb, 2019
Permanent
A Paralegal is required to join the Subrogated Recovery team based at a client site in Manchester city centre. The successful candidate will deal with both pre-litigation and litigated motor damage claims in order to establish liability and recover our client’s outlay. We are ideally seeking applications from candidates with legal education and experience of working on the telephone. Experience of dealing with litigated Claimant RTA claims would also be preferred.   We will consider candidates with experience of working in house with an insurer or from private practice. Candidates will have the ability to work well within a team, be confident working on their own caseload and liaising closely with more senior fee earners, and have strong organisational skills.   Main Duties: Action all cases in line with practice group/client service standards and protocols ensuring the monitoring and completion of MI as required; To deal with technical aspects of the case, under the supervision of the sub-team leader. To ensure that targets are met. Use of the case management system and / or use of standard documentation wherever appropriate; Utilise negotiation and communication skills to proactively settle cases whilst further developing legal technical knowledge; Analyse risk and utilise commercial knowledge to develop sound judgement in order to justify decisions in the management of cases; Prioritise and organise work efficiently and effectively to ensure client service level agreements and deadlines are met; Work flexibly in adjusting to changes in priority of workload as dictated by line managers; Interpret financial information to monitor your own performance against agreed targets ensuring there’s an ability to explain any differential; To ensure client care in all cases. Record all time accurately. Partake in any other duties that are deemed necessary to support the DWF business as and when required. To follow all the Firm's policies and procedures. To ensure confidentiality is maintained at all times.
DWF LLP Manchester, UK
06 Feb, 2019
Trainee
Main function of job: To utilise the DWF Case Management System to efficiently progress volume legal matters through to completion, from the issue of county court proceedings to any subsequent enforcement activity, in accordance with the client service level agreement, DWF values and FCA’s Treating Customers Fairly outcomes. Act as a responsible representative of the Firm and contribute, wherever possible, to the success of the business through the on-going development of client relationships.   Skills, Knowledge and Experience: Qualified to degree level or above, or with a proven track record in dealing with cases through the litigation/enforcement process. Proficient in basic use of IT and in undertaking administrative activity. Good communication skills with a professional approach to clients/customers. Ability to solve problems and pay attention to detail. Previous experience of working in a commercial environment is preferred. Main Duties;   To effectively action volume Consumer Credit Act legal matters, with supervision, to successfully recover monies for major commercial clients. To action matters in line with practice group/client service standards and protocols and regulatory framework (as applicable). To work efficiently and utilise the Case Management System to generate fees for the Firm by promoting speedy settlement whilst also getting the best possible outcome for the client and the consumer. To ensure client care in all cases including: behaving in a manner which makes consumers feel confident that fair treatment is central to the DWF culture; identifying and targeting the needs of the consumer appropriately; providing the consumer with clear information and keeping them informed throughout the process; providing advice which is suitable and takes account of the consumer’s circumstances; ensuring that the customer gets what has been agreed; treating customers reasonably and being open to considering their changing needs; and maintaining client confidentiality at all times. To analyse risk and develop sound judgement in the management of matters. Ability to handle volume calls and conduct those calls within the firms call recoding framework and in accordance with regulatory requirements. To prioritise work efficiently and effectively to ensure client service level agreements and deadlines are met. To ensure that client relationships are maintained at all times and developed where possible, supporting client development initiatives/events as appropriate. To ensure that you comply with the procedures of the business as set out in any core materials, manuals and training materials. To comply with the relevant training as required by the business.  
DWF LLP City of London, London, UK
06 Feb, 2019
Permanent
DWF LLP is seeking to recruit a Paralegal to join their Catastrophic Personal Injury team in London.  We will only consider applications from those who possess relevant experience of fee earning, particularly handling personal injury matters and especially those who have handled multi-track work and catastrophic loss, which is what this particularly team focus on. The Catastrophic Injury team is one of the largest in the UK and is recognised nationally. We act for household name insurer clients and all claims are over £100k, with the majority being over £1m.    We are seeking a candidate who can demonstrate a real interest in catastrophic PI work, who is a team player with strong communication skills and attention to detail. We are also seeking a candidate who is familiar with working in a commercial environment. Main Duties: To action all cases in line with department/client service standards and protocols. To deal with technical aspects of the case, under the supervision of the fee earners/ Partners. To ensure that financial targets are met. Use of the Case Management system and use of standard documentation wherever appropriate. To ensure client care in all cases. Progress cases to a satisfactory/speedy settlement in accordance with client requirements. Record all time accurately. Partake in any other duties that are deemed necessary to support the DWF business as and when required. To follow all the Firm's policies and procedures. To ensure confidentiality is maintained at all times. The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. What we can offer; We want you to feel valued and rewarded by your time at DWF. We understand the importance of offering you a reward package that goes beyond simply salary. That’s why, when you join DWF, you’ll be given a choice. You can pick from a range of benefits, allowing you to build a package that suits your needs and lifestyle, as well as those of your family. In addition to our standard benefits (medical insurance, life insurance, pension and 25 days annual leave), we offer flexible benefits which include season ticket loans, holiday buy / sell scheme, gym memberships, health assessments, cycle to work, retail vouchers and dining cards.
DWF LLP Manchester, UK
06 Feb, 2019
Permanent
DWF LLP is seeking to recruit a Paralegal to join their Catastrophic Personal Injury team in Manchester.  We will consider applications from entry level candidates with strong academics at degree level or above or those who possess relevant experience of fee earning, particularly handling personal injury matters. The Catastrophic Injury team at DWF is recognised nationally; we act for household name insurer clients and all claims are over £100k, with the majority being over £1m.    We are seeking a candidate who can demonstrate a real interest in catastrophic PI work, who is a team player with strong communication skills and attention to detail. We are also seeking a candidate who is familiar with working in a commercial environment. Main function of job:  To assist Fee Earners with their cases, under supervision, to an effective and satisfactory conclusion for clients whilst providing and maintaining management information under the terms of the client service level agreement.   Main Duties: To action all cases in line with department/client service standards and protocols. To deal with technical aspects of the case, under the supervision of the Team Leader. To ensure that financial targets are met. Use of the Case Management system and use of standard documentation wherever appropriate. To ensure client care in all cases. Assist with cases to a satisfactory/speedy settlement in accordance with client requirements. Record all time accurately. Partake in any other duties that are deemed necessary to support the DWF business as and when required. To follow all the Firm's policies and procedures. To ensure confidentiality is maintained at all times. The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation What we can offer; We want you to feel valued and rewarded by your time at DWF. We understand the importance of offering you a reward package that goes beyond simply salary. That’s why, when you join DWF, you’ll be given a choice. You can pick from a range of benefits, allowing you to build a package that suits your needs and lifestyle, as well as those of your family. In addition to our standard benefits (medical insurance, life insurance, pension and 25 days annual leave), we offer flexible benefits which include season ticket loans, holiday buy / sell scheme, gym memberships, health assessments, cycle to work, retail vouchers and dining cards.
DWF LLP Liverpool, UK
06 Feb, 2019
Permanent
Liverpool Are you a capable and self-motivated Paralegal with the ability to handle a motor insurance or credit caseload? Are you interested in joining an international, award winning legal business and develop your legal expertise, whilst working on a project with a new client? Paralegals – Motor Insurance About the role: As one of our high-performing Paralegals, you will progress diverse litigated motor insurance-related cases to effective and satisfactory conclusions whilst delivering exceptional standards of client service. At the same time, you will deliver comprehensive support to colleagues up to and including senior management.  About you: To join us, you will require meticulous attention to detail and proven ability to handle a high caseload. Experience of processing litigation within a volume claims environment is essential, and you will be flexible, deadline-driven and commercially minded. Good knowledge of (motoring) litigation, whether related to credit, insurance or personal injury claims, would be very useful, but we will provide comprehensive induction and ongoing training to maximise your skills and potential. About us: DWF is an award-winning legal business with a strong reputation for excellent client service and effective operational management. There are now over 3000 people in the DWF Group, based in 25+ key locations across the globe. We create value by doing things differently, understanding our clients in depth and delivering outstanding experiences for our people. You will join one of Europe's most innovative legal businesses and enjoy a supportive work environment with flexible working hours. What you’ll get in return: Prove you have what it takes and you can expect a competitive salary plus a comprehensive package including 25 days’ holiday, pension scheme, life assurance and a range of flexible benefits. As for the future, your career could take you anywhere within our extensive international network. Diversity, Equality and Inclusion at DWF Nurturing talent is very important to us.  We are committed to equal opportunities in all areas of work and business.  We want people to achieve their best, which will positively impact on our clients and communities in which we live and work.  At DWF we empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations