Direct Line Group Plc AMP House, CR90 9NE
27 Feb, 2019Permanent
Purpose of Role To onboard new customers and assist in the progression of a caseload of non-injury, non-litigated claims for the recovery of uninsured losses following a road traffic accident. You will also represent DLG Legal Services in the conduct of client matters in utilising the prescribed processes in a professional manner. Key Accountabilities Converting client referral into a customer Manage a client’s claim as part of a team by continually utilising the firms prescribed processes and accurately documenting each activity that has taken place. Provide clear and correct information in a user friendly manner whilst proactively managing the Client’s expectations. Manage cases effectively, as part of a team, making sure that client work is progressed efficiently to meet team targets and Service Level Agreements and the client is kept proactively informed where appropriate. Incoming post should be reviewed daily by the allocated team member and responded to promptly. Referring clients to Customer Liaison Injury. Report to a team leader any potential conflicts, complaints and potential acts of negligence, demonstrate a highly professional manner and reflect the brand image and customer ethos of DLG Legal Services Work together with colleagues to build relationships with other departments and suppliers. Key Skills Claims Handler and/or telephone sales experience Previous experience of RTA claims handling within an insurance company or law firm environment is useful but not required. General familiarity of the process of handling road traffic accident claims Experience with a legal Case Management System or equivalent IT system Ability to communicate effectively by using both telephone and written communication Proven track record of achieving targets Hours: 35 hours per week, Monday - Friday 9am-5pm Career benefits and rewards Rewarding you is really important to us, as well as offering a competitive salary and generous holiday entitlement; you can take advantage of a wide range of benefits. The best part is you can pick and choose the benefits to suit your own lifestyle, but also pass on some of the savings to family and friends. Here are just a few we have on offer: A competitive salary, benchmarked against our competitors, which will grow as you do. Pension 9% of your base salary, you can choose to contribute less or more than this, and anything you don’t wish to put in to your pension you can take as cash instead! Private medical insurance (anyone can choose this through our flexible benefits scheme, and managers receive this as standard) Attractive holiday entitlement 50% off our Home, Motor and Pet insurance Free Travel insurance Free Green Flag breakdown cover Flexible rewards including Life insurance, income protection, critical illness insurance, personal accident insurance Retail card, with discounts at big name retailers My Discounts - a discounts website for all our employees, with great discounts, cash back savings and offers across hundreds of brilliant high street brands, travel, tickets, gym memberships and much more.