Linklaters LLP

Our clients want a law firm they can trust, one that stands out for a commitment to investing in them and empowering our teams. We want to stand out for our distinctive Linklaters mind-set so our clients want to work with us above all others.

Delivering excellent client service and using our global capabilities to help them pursue the right opportunities means they benefit from long and lasting relationships.

To put clients at the heart of all we do, we recruit and develop exceptional people empowering them to do and think differently. We serve our clients as a team, with a common focus on innovation, efficiency and agility.

Read on for more about our approach and what makes us ‘best in class’.

Linklaters LLP City of London, London, UK
20 Feb, 2019
Trainee
Background to the role Clients are placing increasing emphasis on efficiency and value for money. Legal project management applies project management techniques to the legal industry to help increase client value and further enhance client experiences. In 2017, Linklaters became the first law firm ever to win both the Asia and Europe ‘Most Innovative Law Firm’ category in the same year at the FT Innovative Lawyers Awards. Overview of the role The role of a Legal Project Manager is to support the practice in the management of large, complex matters or deals. The size and scale of the matter must warrant the level of support that is suggested below. It is the responsibility of the project manager to understand the requirements of the matter and make a judgement on what level of support should be provided. The Legal Project Manager should take ownership for and jointly deliver the following in conjunction with the Practice. The individual will also support other aspects of the firm’s continuous improvement and efficiency strategy as part of their role within the Business Improvement team. Key responsibilities and challenges At the outset of the matter, work with the Matter Manager to agree what level of support is required and engage with the matter team to understand client requirements. Use of matter management tools, templates and best practices from the Matter Management Toolkit Work with Matter Manager to ensure core matter controls are in place such as Engagement Terms, Working Parties List, matter plan etc. Help Matter Managers with scoping and agreeing for new pieces of work Assist decision making about the format of information when being shared with the clients Jointly plan the matter with the core team using the appropriate tool to support the matter (MS Project, Excel, PowerPoint, Word tables) Use the plan and resource model for the matter to help determine an upfront price/budget for the matter taking into consideration fee deals and profitability Support in managing matter commercials such as: Creating a budget for the matter which can be shared with the client (frequency to be determined by the client) Setting up the segments to reflect the plan or any requirements from the client, this should smooth the billing process further down the line Putting in place a process for reporting on WIP and debt monitoring Highlighting potential issues around profitability, recovery and payment Provide input and structures for status update meetings both internally and with the client Understand the reporting requirements of the team determining how the reports can be produced in the most efficient manner. Possible reports could include Individual work allocation reports, over allocation report and task reports Resource profiling to determine correct gearing for the deal (with the help of DFMs) Introduce structured communication channels – weekly calls with agenda, distribution lists, organisation charts Suggest deal debriefs and post matter client engagement is undertaken Training / role development Seek out and attend training and development opportunities under guidance of line manager Set and work towards stretch development objectives Project Management good practice Work with other Legal Project Managers within the firm to share good practice, discuss any challenges or issues and innovate producing new tools and ways of working Attend a Microsoft Project training course to understand how the tool is used in the market as well as at Linklaters Gain an understanding of the training that is being delivered to our Managing Associates and Associates around matter management to ensure we are providing a consistent message. Marketing of the service Provide the best client service possible, delivering value and delivering on time are key to ensuring that our lawyers and our clients speak positively about the service. Gather feedback from Partners and Matter Managers who could act as champions for the service provided. Work to identify large, complex matters that could benefit from project management support and approach the Partner or Matter Manager accordingly This list of duties and responsibilities is not exhaustive. It is intended to describe the general content of, and requirements for the performance of this job, and as such, the role may also include the undertaking of additional tasks as required.   Skills/ Experience/ Qualifications Required Character: Confident and sensitive style Good listener with strong action orientation skills. Consultative, engaging style, strong on facilitation Adaptable, pragmatic, highly motivated, self-starter with a can-do attitude Diplomatic team player with the ability to communicate effectively with people at all levels from across the firm and to explain and justify solutions in clear non-technical language Ability to earn respect of fellow team members and the practice, willing to assist colleagues (inclusive of out of normal office hours) to meet deadlines Demonstrates strong commitment to maintaining high levels of customer service Performs well under pressure. Assertive when necessary Motivated and enthusiastic, and willing to learn new skills / take on responsibility Education / Qualification:   Essential 2:1 Degree (or equivalent)   Desirable Prince II Practitioner, APMP or other project management qualification Process improvement or change management qualification   Languages: Essential English Desirable Any additional business language Practical experience: Experience of delivering successful projects Change management experience   Desirable Experience of using Microsoft Project and other Project Management tools Office skills: Strong working skills of MS office applications (Excel, Word, Outlook, Power point etc) Outstanding written and verbal communication skills Strong influencing ability Attention to detail Able to prioritise quickly, often in busy periods, in a calm manner Good office administration skills Confident presenter / trainer Quality assurance and customer service experience   Desirable MS Project Commercial Skills: Good business acumen Ability to work with numbers and understand financial concepts Appreciation of city business dynamics Desirable Sound understanding of legal market and how matters are managed within legal firms            
Linklaters LLP City of London, London, UK
20 Feb, 2019
Permanent
To support Capital Markets Partner(s). Will be supporting Partner and Counsel Key Dimensions Primarily to act as PA to Global Capital Markets Partner(s), but also to provide executive assistant support Key responsibilities and challenges 1. PA/Legal Secretary to Capital Markets Partner(s) Diary management – arranging meetings, liaising with clients, prioritising and rescheduling meetings as appropriate (must be able to anticipate partner’s needs in scheduling diary) Email assistance and management when required Fielding phone queries, acting as a gatekeeper to the Partner(s), dealing with requests or passing them onto the relevant person as appropriate Collating and printing papers for meetings Dealing professionally and confidently with senior partners Collating and circulating agendas as appropriate Managing confidential data Typing documents and making amendments as necessary Co-ordination of travel arrangements (often in conjunction with other PAs), booking flights, hotels, arranging currency, taxis and compiling a folder of documents for trips as necessary Working with and assisting the other PAs where necessary Processing expenses General administrative tasks e.g. photocopying, scanning, printing, archiving, hard copy filing Managing billing working practices, liaising with credit control, dealing with PO numbers and WIP updates 2. Executive assistant responsibilities Proficient in the use of word, power point and excel, and, in order to assist in the preparation of documents, presentations, spreadsheets and charts Assisting in the organisation and preparation of materials for town hall style meetings / large (global) events / away days / conferences as necessary (by telephone, Skype for Business or face to face as appropriate) Assisting with ad-hoc projects Characteristics, Skills & Experience required:   Character Friendly, personable and approachable; Excellent communicator; Adaptable and flexible; Confident and professional; Conscientious and diligent; Calm Education / Qualification Essential: Minimum 5 GCSEs or equivalent, including English Desirable: PA level experience A-Level or equivalent Languages English Practical experience At least 5 years’ experience working as a secretary/PA at management level; Secretarial experience working in a busy professional services/corporate environment and juggling competing demands / multiple tasks. Office skills Essential: IT literate with high level of proficiency in Microsoft Office suite (Excel, PowerPoint, Word, Outlook); Skype for Business; Excellent diary management; Document management and filing efficiently. Desirable: SAP Client book and deal finder NIM Intranet pages Commercial Skills Organisation and ability to manage time to complete multiple tasks and prioritise efficiently under pressure; Proactive and enthusiastic, positive can-do attitude; Excellent communication and interpersonal skills and able to develop relationships with people of all levels and deal with them professionally at all times; Integrity and ability to maintain confidentiality; Ability to work independently and as part of a team; Flexible and receptive to change in line with business demands; Ability to remain calm under pressure; Ability to exercise judgement and take responsibility for and conclude actions; Good problem solver; able to offer practical solutions; Excellent attention to detail; Commercially aware, understand internal and external clients.